Customer Service and Support Automation
Services We Offer
The quality of your customer service can make or break your brand. AI solutions ensure that you never miss a ticket and
that your customers can access the support they need, 24/7. The result is increased customer loyalty and a strong
reputation that draws in new prospects and drives conversions.
Our AI customer service tools include:
24/7 AI Chatbot Support
AI chatbots answer customer questions at any time of day. Improve your support team’s response time and reduce their workload while automatically escalating critical issues.
Automatic Ticket Routing and Tagging
Get tickets to the right agent fast. AI-powered routing classifies tickets by topic and urgency, ensuring every matter is dealt with as efficiently as possible.
Escalation Triggers
Set AI automation rules and triggers to escalate high-priority cases to senior staff quickly. This reduces wait time in urgent customer cases and improves your brand’s reputation.
AI Sentiment Analysis
In today’s market, sentiment is everything. Using AI analysis, your team stays on top of sentiment shifts and spots issues as they arise, and before they become widespread problems.
Automated Warranty Claims
Streamline warranty reviews and approvals for seamless customer service. Use AI to validate warranties, check eligibility and approve or reject customer claims, speeding up processing.
Poor customer service gets your brand noticed for the wrong reasons. Our AI-powered tools free your team up to get
back to what matters: building better customer relationships.
